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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@shambala-store.com. Please note that returns will need to be sent at your own cost.

If your return is accepted, we’ll send you instructions where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@shambala-store.com.

Fees and expenses
For all returns that is not related to quality issues, we would ask customers to bear the delivery cost.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@Shambala-store.com.

What is the shipping time?

Process time
All orders are in stock and shipped within 24-48 hours Monday through Saturday.

Transit times:

Hong Kong
5 business days

US, Canada, Europe, Australia
7-10 business days

Rest of the world: 
10-25 business days

If you have made an error in your address, please email us ASAP, so that we can quicly change it. After an order has left the warehouse, the address cannot be changed any more.

What is the price of shipping?

What is the price of shipping?

We charge a flat shipping fee of $4.99.

Sometimes we offer limited free shipping so please stay tuned!

Please refer to our policies for any exceptions.

Do you ship worldwide?

Yes, we ship worldwide.

If you have any other questions, feel free to contact us.